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Frequently asked questions.

Answers on ordering, quality, documents, payment and delivery. Can't find what you need? Our trading desk replies within one business day.

Still have a question?

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Ordering

What is the minimum order quantity?

For packed products the minimum is usually one 20 ft or 40 ft container, depending on the product. Bulk liquids and fertilizers are quoted per parcel; smaller trial lots can sometimes be arranged.

How quickly will I receive a quotation?

Most requests receive an indicative offer within one business day and a firm offer once grade, quantity, destination and Incoterm are confirmed.

Can I get samples before ordering?

For many polymer and chemical grades we can arrange samples or trial quantities. Sample availability depends on the producer and the product's hazard class.

Quality & documents

Which documents come with a shipment?

Commercial invoice, packing list, bill of lading, certificate of origin and the producer's certificate of analysis. Inspection certificates, insurance and MSDS are added as required.

Is third-party inspection available?

Yes. SGS, Intertek or Bureau Veritas can inspect quality and quantity at loading. The cost is quoted separately or included in the offer on request.

Are the values on the website a specification?

No. Product pages show typical values for guidance. The contractual specification is agreed in the sales contract and confirmed by the COA of each lot.

Payment & delivery

Which Incoterms do you offer?

FOB, CFR, CIF and DAP are standard; EXW or FCA can be offered for selected products. We confirm the named port or place in every offer.

What payment terms are possible?

Irrevocable letter of credit at sight, or T/T with an advance and balance against documents. Terms depend on product, volume and trading history.

How long does delivery take?

Typically two to four weeks from confirmed order to loading, plus transit time to your port. Bulk parcels follow the producer's loading programme.

Request for quotation

Have a specification? We'll source the right grade.

Share the product, quantity and destination port. Our trading desk replies within one business day with availability, documents and a firm offer.